For next day delivery, orders must be placed before 2 PM Monday to Thursday, and before 12 PM on Friday for Saturday delivery. Orders placed after these times will be delivered the following working day. We also offer evening cut-off times for some locations - please contact us for details.

Yes! Our drivers call all customers approximately 1 hour before arrival. This gives you time to prepare and ensures you're available to receive your delivery. If you miss the call, they will try again before proceeding. We believe in personal service and want to make sure your delivery is as convenient as possible.

Most of our beds, mattresses, and bed frames include free delivery. Look for the "FREE DELIVERY" badge on product pages. Some large or special-order items may have delivery charges clearly stated before purchase. We regularly update our free delivery offers, so check our website for the latest promotions.

We offer 2-hour delivery windows for next day service. Our delivery team will confirm your time window when they contact you. For scheduled deliveries, we offer 4-hour windows that you can choose when booking. We always try to accommodate specific time requests where possible.

Our driver will attempt to call you. If no one is available, we will rearrange delivery for another day. A failed delivery fee of £25 may apply if we cannot make contact after multiple attempts. We recommend providing a mobile number where you can be reached on delivery day.

Yes, we deliver to all residential properties including apartments and flats. Please inform us of any access restrictions, stairs, lift requirements, or parking restrictions when placing your order so our team can prepare appropriately. We're experienced in delivering to all types of properties.