Our assembly pricing is simple and transparent:

• Single bed/furniture item: £30
• Two beds/furniture items: £50 (save £10)
• Three or more items: £80
• Free assembly on selected products or orders of 3-4 beds/over £1,500

Most bed assemblies take 45-90 minutes. Wardrobes and larger furniture may take 2-3 hours. Our team works efficiently to complete the job properly while minimizing disruption.

Yes, an adult (18+) must be present during the entire assembly process for security and to ensure we can consult with you about placement preferences.

Our technicians will identify any missing or damaged parts immediately. We'll contact you to arrange replacements through our service team at no additional cost for the assembly visit.

Yes! We offer a wide range of bed accessories that can be purchased separately:

• Mattress protectors - Waterproof and hypoallergenic options
• Bed frames and bases - Various sizes and styles
• Headboards - Upholstered, wooden, and metal options
• Bedding sets - Duvets, pillows, sheets, and blankets
• Storage solutions - Underbed storage, bedside tables
• Specialty pillows - Memory foam, orthopedic, cooling

Visit our Accessories Collection to browse all available options.

Consider these factors when choosing a mattress:

1. Sleep position: Side sleepers need softer mattresses, back/stomach sleepers need firmer support
2. Body weight: Heavier individuals need firmer support
3. Material preference: Memory foam, spring, hybrid, or latex
4. Health considerations: Back pain, allergies, overheating
5. Trial period: We offer 100-night trials on most mattresses

Our team can help you choose - call us at 0800 123 4567 for personalized advice.

Yes, most of our mattresses come with a 100-night trial period. If you're not completely satisfied within 100 nights, you can return the mattress for a full refund or exchange. Some conditions apply - see individual product pages for details.

We offer all standard UK bed sizes:

• Single: 90cm x 190cm (3ft x 6ft3)
• Small Double: 120cm x 190cm (4ft x 6ft3)
• Double: 135cm x 190cm (4ft6 x 6ft3)
• King: 150cm x 200cm (5ft x 6ft6)
• Super King: 180cm x 200cm (6ft x 6ft6)
• Emperor: 200cm x 200cm (6ft6 x 6ft6)

Custom sizes are also available upon request.

Our comprehensive 5-year warranty covers:

• Manufacturing defects in materials
• Structural frame issues
• Spring mechanism failures
• Foam degradation beyond normal wear
• Stitching and seam defects
• Support system failures
• Assembly hardware defects

Normal wear and tear, stains, burns, and damage from improper use are not covered. See our full warranty terms for details.

To make a warranty claim:

1. Contact our warranty team at 0800 123 4567 or warranty@dreamhomescotland.com
2. Provide your purchase details and product serial number
3. Describe the issue and provide photos if possible
4. Our technician will assess the issue
5. We'll provide a solution: repair, part replacement, or exchange if applicable

Yes, the warranty follows the product, not the original purchaser. If you sell your bed, the new owner needs to register the transfer with us and provide the original purchase documentation to activate the remaining warranty period.

We offer a 14-day returns policy for unused items in original packaging. Mattresses have a 100-night trial period. Returns are subject to a collection fee, and custom/special order items cannot be returned unless faulty. Contact us within 14 days of delivery to initiate a return.

We accept all major payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay and Google Pay
• Bank transfer (for large orders)
• Finance options available (subject to approval)

All payments are processed securely through encrypted systems.

You can change or cancel your order free of charge if you contact us before it's dispatched (usually within 2 hours of ordering). Once dispatched, changes may incur additional fees. For cancellations after dispatch, return shipping costs apply. Contact our customer service team immediately for any changes.

Yes, we offer flexible finance options through our partners. Typically available for orders over £500, with options for 0% interest over 6-12 months or longer terms with interest. Apply at checkout - you'll get an instant decision. Finance is subject to status and available to UK residents aged 18+.

You'll receive an order confirmation email immediately after placing your order. If you don't see it, check your spam/junk folder. You'll receive a second email with tracking information once your order is dispatched. If you haven't received either email within 2 hours, please contact us.

We offer multiple ways to contact us:

• Phone: +44 7939 986917 (Mon-Fri 9am-6pm, Sat 9am-6pm)
• Email: contact@clydebeds.co.uk
• Live Chat: Click the chat icon on any page
• Contact Form: Available on our Contact page
• Social Media: Facebook and Instagram Messenger
• In-person: Visit our showroom in Edinburgh (by appointment)

Response times: Phone - immediate during hours; Email - within 4 hours; Live Chat - within 2 minutes.

Our customer service team is available:

• Monday to Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 6:00 PM
• Sunday: 12:00 PM - 5:00 PM (phone and chat only)
• Bank Holidays: 10:00 AM - 4:00 PM

Outside these hours, you can leave a voicemail or send an email, and we'll respond the next working day.

Yes! Our showroom is located at:

Clyde beds and mattresses LTD
302 Bloomloan Road
Glasgow, G51 2JQ

Showroom Hours:
Monday-Friday: 9am-6pm
Saturday: 9am-6pm
Sunday: 12pm-5pm

We recommend booking an appointment to ensure a dedicated consultant is available to assist you. Call +44 7939 986917 to book.

Absolutely! Our sleep experts are available to provide personalized advice:

• Phone consultation: Call +44 7939 986917 for expert advice
• Video call: Schedule a virtual consultation
• Showroom appointment: Try before you buy
• Email advice: Send your questions to contact@clydebeds.co.uk

We can help with mattress selection, bed sizing, accessory recommendations, and more.