Return & Refund Policy

At Clyde Beds & Mattresses, we want customers to be satisfied with their purchase. Please read this Return & Refund Policy carefully before placing your order, particularly if you are ordering a customised, bespoke or personalised bed.

IMPORTANT — CUSTOM-MADE & PERSONALISED BEDS

CUSTOM-MADE, BESPOKE OR PERSONALISED PRODUCTS ARE NOT ELIGIBLE FOR A CHANGE-OF-MIND RETURN, EXCHANGE OR REFUND.

Where a bed, headboard, bed base or other product is genuinely made to your individual specifications, specially altered for you, or clearly personalised, the normal right to cancel for a change of mind does not apply.

Please carefully check all measurements, colours, fabrics, specifications and customisation details before confirming your order.

Once production of a genuinely customised or personalised product has begun, the order cannot normally be cancelled or refunded simply because you have changed your mind.

This does not affect your statutory rights if the product is faulty, damaged, not as described, or does not conform to the specifications agreed when you placed your order.

IMPORTANT — RETURNS ARE NOT FREE

CUSTOMERS ARE RESPONSIBLE FOR THE COST OF RETURNING ELIGIBLE CHANGE-OF-MIND ITEMS.

Clyde Beds & Mattresses does not provide free return shipping or free collection for change-of-mind returns.

Beds, mattresses, headboards and other furniture can be large and bulky and may require specialist collection. Where we arrange a return collection for you, a collection/delivery charge will apply. The applicable charge will be communicated to you before the collection is arranged.

Where return costs are the customer's responsibility, they may be deducted from any refund where appropriate and permitted.

This does not affect our responsibilities where goods are faulty, damaged, incorrect or otherwise do not conform to your statutory rights.

30-Day Return Policy for Eligible Standard Products

For eligible standard, non-customised products, we offer a return period of up to 30 days from the date you receive your order, subject to the conditions below.

Our additional 30-day return policy does not replace or restrict any statutory cancellation or consumer rights you may have.

For returns made under our additional voluntary return policy after any statutory cancellation period has expired, the product must meet our return conditions.

Return Conditions

• The item must be an eligible standard, non-customised product; it must be returned in its original condition, unused and without damage caused after delivery; where reasonably possible, original packaging, accessories and components should be included; proof of purchase or your order number will be required; you must contact us before returning the product; and you are responsible for the applicable return shipping or collection cost for a change-of-mind return.

No restocking fee is charged on an eligible return.

Items sent or brought back to us without first requesting and receiving return instructions may not be accepted.

Your Statutory Cancellation Rights

Where applicable to an eligible online purchase, you generally have the right to tell us that you wish to cancel within 14 days after receiving the goods, without having to provide a reason.

After notifying us of a valid cancellation, the goods must normally be returned within the applicable legal return period.

You are responsible for taking reasonable care of the goods while they are in your possession. If the goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, an appropriate deduction may be made for any reduction in value where permitted by law.

For a valid statutory cancellation, we will refund any standard outbound delivery charge where required by law. If you selected a more expensive or premium delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.

The customer remains responsible for the direct cost of returning the goods where we have informed you that this cost is your responsibility.

Customised, Bespoke & Personalised Products

The change-of-mind cancellation and return rights described above do not apply to goods genuinely made to a customer's specifications or clearly personalised.

This may include products manufactured to unique measurements supplied by you, products specially altered at your request, personalised names or designs, or other products genuinely manufactured specifically to your individual requirements.

A customised product cannot be returned simply because you no longer want it, ordered the wrong specification, changed your mind about the colour or design, or no longer require it, where the product was correctly manufactured according to the specifications you approved.

Choosing from ordinary standard options does not necessarily make a product legally customised or personalised. The exception applies where the product genuinely meets the applicable requirements for goods made to a customer's specifications or clearly personalised.

Again, this exclusion does not apply where the goods are faulty, damaged, not as described or have not been supplied in accordance with the agreed order.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, is defective, is not as described, or you receive an incorrect item, please contact us as soon as possible so that we can investigate and resolve the issue.

Please provide your order number, details of the problem and clear photographs or videos where appropriate.

Depending on the circumstances and your statutory rights, the appropriate remedy may include a repair, replacement, collection, partial refund or full refund.

Custom-made products remain covered by your statutory rights if they are faulty, damaged, misdescribed or have not been manufactured to the specification agreed with you.

Sale & Clearance Items

Our additional 30-day voluntary change-of-mind return policy may exclude certain clearance or final-sale products where this has been clearly stated before purchase.

However, purchasing an item in a sale or at a discounted price does not remove your statutory consumer rights. Any cancellation rights or rights relating to faulty, damaged or misdescribed goods that apply by law will continue to apply.

Exchanges

If you would like a different eligible standard product, please contact us first.

Where appropriate, the simplest process may be to return the original eligible product in accordance with this policy and place a separate order for the replacement product.

Customised, bespoke and personalised products cannot be exchanged simply because you have changed your mind.

Refunds

Once we have received and inspected an eligible return, we will notify you whether your refund has been approved.

Where a statutory cancellation right applies, refunds will be processed within the time required by applicable law. Where our additional voluntary 30-day policy applies, approved refunds will normally be processed promptly after the returned goods have been inspected.

Refunds will normally be made to the original payment method used for the purchase.

Your bank, card provider or payment service may require additional processing time before the refund appears in your account.

Where applicable, authorised return collection charges or lawful deductions for diminished value may be deducted from the amount refunded.

How to Request a Return

Please contact us before returning any product. Do not send a bed, mattress, headboard or other large item back without arranging the return with us first.

To request an eligible return, please provide your name, order number, the product you wish to return, your reason for requesting the return and photographs where there is a fault or damage.

Email: contact@clydebeds.co.uk

Once your return has been reviewed and accepted, we will provide instructions explaining how the item should be returned or collected and any applicable return/collection charges.

Return Address

Clyde Beds & Mattresses
302 Broomloan Road
Glasgow
G51 2JQ
United Kingdom

Please contact us before returning goods to this address.

Your Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or reduce any statutory rights available to you under applicable consumer law.

If any part of this policy conflicts with a mandatory statutory consumer right, your statutory rights will take priority.

Contact Us

For questions regarding returns, refunds, damaged products or your order, please contact:

Clyde Beds & Mattresses
302 Broomloan Road
Glasgow, G51 2JQ
United Kingdom

Email: contact@clydebeds.co.uk