5-year warranty
5-Year Comprehensive Warranty
Complete peace of mind with our industry-leading warranty coverage on all beds and mattresses. Direct production ensures superior quality and dedicated support for 5 full years.
Why Our Warranty Stands Out
Full 5-Year Coverage
Complete protection against manufacturing defects and structural issues for 5 full years from purchase date.
Repair & Support
Expert repair services and technical support included. We fix issues, not just replace products.
On-Site Service
Qualifying repairs completed in your home. No need to transport bulky beds or mattresses.
Priority Response
Warranty claims receive priority handling with 48-hour initial response guarantee.
What's Covered & What's Not
✓ Covered
- ✓ Manufacturing defects in materials
- ✓ Structural frame issues
- ✓ Spring mechanism failures
- ✓ Foam degradation beyond normal
- ✓ Stitching and seam defects
- ✓ Support system failures
- ✓ Assembly hardware defects
✗ Not Covered
- ✗ Normal wear and tear
- ✗ Damage from improper use
- ✗ Stains, spills, or burns
- ✗ Damage during customer transport
- ✗ Non-approved modifications
- ✗ Commercial use (non-residential)
- ✗ Mattress protector failure
Direct Production Advantage
As a direct production partner with Dream Home Scotland LTD, we control every aspect of manufacturing. This allows us to offer superior warranty terms because we know the quality of every component.
Our vertical integration means faster response times, genuine replacement parts, and technicians trained specifically on our products.
Unlike retailers who source from multiple manufacturers, we guarantee consistency and accountability throughout your warranty period.
No Middlemen • Direct Support
Simple Claim Process
Contact Support
Call or email our warranty team with your purchase details and issue description.
Assessment
Our technician will assess the issue - photos may be requested for initial evaluation.
Resolution Plan
We'll provide a solution: repair, part replacement, or product exchange if applicable.
Completion
Service completed with follow-up to ensure your complete satisfaction.
Frequently Asked Questions
You'll need your original purchase receipt and the product serial number (found on the label). Digital receipts are accepted. Keep your warranty card for quick reference.
All repairs for covered issues are completely free, including labor and parts. Transportation for qualifying in-home service is also covered. Only non-covered damage or out-of-warranty service incurs charges.
Initial response within 48 hours. Most repairs are completed within 5-10 business days. For complex issues requiring special parts, we'll provide a specific timeline during assessment.
Yes, the warranty follows the product, not the original purchaser. The new owner will need to register the transfer with us and provide the original purchase documentation.
